Objectively speaking, Gold Dust West is a fun environment as long as employees remember it is still a professional environment and still a job. In the normal course of a shift, I engage typical daily routines, and may encounter unique challenges that require creative solutions, and through the management in my chain of command, I am empowered to employ those solutions in order to provide a positive guest experience whenever I can. I've been employed with JEI, Gold Dust West in Carson City for about a year now, and in my year with the company, I have zero complaints.įrom the time I clock in until the time I clock out, my day requires strong guest services, attention to detail, and dedication in regard to both life and safety being paramount over all other things.
I won't go into details for obvious reasons, but there was an incident where at least three different - more. Generally, there's this attitude that doesn't acknowledge that people have specific needs, and expects you to be always physically healthy, happy, never need to use the restroom, and able to do a significantly huge workload without complaint all the time. No matter how many times you've called in sick or the actual circumstances, getting management to understand that something is an emergency or that you shouldn't be around food is like pulling teeth sometimes. There is also a culture of presenteeism: if you call in sick or need to leave early for any reason, be prepared to fight for it, or have people texting you about how 'attendance is an important part of your job' in a passive-aggressive tone. It also isn't helped by the hotel hosting multiple large events that tend to attract particularly noxious customers from out of state, and very little way of dealing with them if they do act up and cause us trouble. The place tends to attract a lot of problem customers, which isn't helped by management usually taking the customer's side if they start complaining and making a scene.
While most of the people you will work with on a lower level are extremely nice and friendly, there are problems with how management runs things.įor example, there are asinine rules that we have to follow, such as not allowing take-out unless in certain cases, which will inevitably result in us trying to pre-emptively de-escalate if a customer wants it to go.
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